Question 1

ARE YOUR ITEMS AUTHENTIC?

Accepted Answer

All items are thoroughly inspected and authenticated before posting on website and/or social media channels for condition and authenticity. Buy with 100% confidence with The Sneaker Safe

Question 2

DO YOU OFFER CONSIGNMENT?

Accepted Answer

Unfortunately at this time, we do NOT offer a consignment option for our customers. We sincerely hope we can provide this service at a future date.

Question 3

WHY ARE PRICES DIFFERENT FOR THE SAME SNEAKERS IN DIFFERENT SIZES?

Accepted Answer

As we base our prices on current and projected market prices for each individual item, there will be varying prices for the same item in a different size.

Question 4

WHAT TYPES OF PAYMENT DO YOU ACCEPT?

Accepted Answer

We accept most major credit cards (Visa, MasterCard, Discover, American Express). We also accept cash payments for requested drop-offs within the New York/New Jersey area.

Question 5

DO YOU DO CONCIERGE DROP-OFFS FOR MY ORDER?

Accepted Answer

Yes. We offer a concierge drop-off service for any of our New York/New Jersey customers. Simply add a note requesting for drop-off on your checkout page. We will then contact you via e-mail for arrangement of drop-off. 
 
*PLEASE NOTE: Concierge drop-off services are charged under shipping. No exclusions.

Question 6

WILL I HAVE TO PAY SALES TAX?

Accepted Answer

Yes. Depending on the State of your billing address, sales tax will be automatically calculated at checkout.

Question 7

WHAT IS YOUR RETURN POLICY?

Accepted Answer

Please refer to our SHIPPING / RETURN POLICY page

THE SNEAKER SAFE

FAQ

Frequently asked questions